Model Issues
We guarantee that our appliances will fit the models you send us—exactly. The key is to have a good work model to begin with. Unfortunately, we cannot control the quality of the models we receive from our customers.
Often times, we receive models that are broken, improperly poured, or in some other way distorted—making it difficult or impossible to provide a properly fitting appliance.
If that happens, we will contact your office immediately to advise you of the issue—before we begin work on your appliance. We will explain the situation and, together, we will jointly determine how to proceed.
How to Avoid Model Problems To avoid these potential problems, and to reduce the cost, hassle, and mess of pouring up their own models, many of our customers utilize our EZ Pour Up service to produce the work models we need to build their patients’ appliances. When we produce the models, we guarantee the fit unconditionally.
To utilize our EZ Pour Up service, simply send us your impressions only. We’ll do the costly and messy work of producing the work models for you.
To send us your impression:
1) Wrap the impression in a damp paper towel and pack it in a tightly sealed plastic bag
2) Wrap the plastic bag containing the impression using the bubble wrap provided with our FREE model box
3) Affix our FREE postage paid shipping label to the box
To learn more about our EZ Pour Up service, and a new lower cost, more stable impression alginate material, available from one of our partners, click here.